Drs Thompson, Gupta & Singh
Drs Thompson, Gupta & Singh

Solutions and services

SUGGESTIONS & COMPLAINTS

 

 

We are pleased to welcome any suggestions and complaints that you may have about the Practice.

If you have any complaints or concerns about the service that you have received from the doctors or staff working at the Practice you are entitled to ask for an explanation.  We operate an in-house procedure to deal with any complaints.

You can ask at Reception for a form, or your complaint can be put in writing and addressed initially to the Practice Manager.  Alternatively, you can ask to speak to the Practice Manager via the telephone where your complaint or concern can be discussed.

Our complaints policy follows the NHS and Social Care Complaints Procedure (April 2009) in which we follow the procedures set out as below:

  • We will acknowledge your complaint within three working days
  • We will try to offer you an explanation within ten working days
  • We will arrange a meeting to discuss your concerns if appropriate
  • Offer an apology if appropriate
  • Take action to ensure that the cause of the problem is not repeated in the future

This procedure does not deal with matters of legaility of comprensation.  In some cases the in-house procedure is not an appropriate form of investigaion, in which case you will be referrred to the appropriate authority.  This procedure does not affect your right to further action by NHS Hull if you are not entirely satisfied by the outome.

If you wish to make a complaint to NHS Hull this can be done through the Patient Relation Service on (01482) 335409 or Hull Primary Care Trust on (01482) 344700.

 

 

 

 

Friends and Family Test

 

 

Have your say to improve your healthcare.

 

Did you know you can have your say to help improve more services across the NHS?

The Friends and Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Look for details in the Reception or Waiting room. You can ask a member of staff how you can take part or find out more online.  www.nhs.uk/friendsandfamily

 

 

If you would like this email or information in an alternative format, for example large print or easy to read, or if you need help with communicating with us, for example because you sue British Sign Language, please let us know.  You can call us on (01482) 343614 or email gemma.schofield@nhs.net

 

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© Drs Sande Warran & Thompson